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Privacy Policy

Privacy Policy — Route Forge

Effective Date: 8/1/2025

Route Forge ("we," "our," or "us") provides the Route Planner service ("Service") to help users plan and optimize driving routes. This Privacy Policy explains how we collect, use, and protect your information when you use our Service.

1. Information We Collect

We collect the following information when you use the Service:

  • Account Information: Name, email address, and password (hashed).
  • Billing Information: Payment method, billing address, and related details via Stripe (we do not store full credit card numbers).
  • Location & Route Data: Addresses you enter, dwell times, and route order.
  • Technical Data: Device/browser type, IP address, and activity logs.
  • Communications: Support requests, feedback, or other correspondence.

2. How We Use Your Information

We use your information to:

  • Provide and maintain the Service
  • Process payments and manage subscriptions
  • Optimize and segment routes
  • Send transactional communications (e.g., confirmations, account alerts)
  • Improve the Service through analytics
  • Comply with applicable U.S. laws and regulations

3. Sharing of Information

We share information only with:

  • Service Providers: Stripe (payment processing), Google Maps APIs (routing/geocoding), email delivery platforms.
  • Legal Compliance: When required to comply with legal obligations or enforce our rights.

We do not sell or rent your personal information.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. You may request deletion of your account at any time.

5. Security

We use encryption, secure storage, and access controls to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You may:

  • Access and update your account information
  • Request deletion of your account
  • Contact us with questions about how we handle your data

7. Children's Privacy

The Service is not intended for anyone under the age of 18. We do not knowingly collect information from minors.

8. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are material, we will provide notice through the Service or by email.

9. Contact Us

Route Forge

support@route-forge.com